Shipping policy

Processing Times

Orders are processed within 1–3 working days (excluding weekends and bank holidays). If there’s any delay, we’ll get in touch via email.

Delivery Times

We offer the following delivery options:

• Standard UK Delivery: 2–4 working days after dispatch

• Express UK Delivery: 1–2 working days after dispatch

Please allow extra time during busy periods like sales or holidays.

Delivery Costs

• Standard UK: Variable

• Express UK: Variable

Shipping rates are calculated at checkout.

International Shipping

We currently do offer international shipping.

If international:

• Delivery times vary by location (usually 5–10 working days).

• You’re responsible for any customs duties or import taxes.

Missed or Lost Deliveries

If your item hasn’t arrived after the expected delivery time, email us at [your email]. We’ll look into it and, where applicable, raise a claim with the courier.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, let us know within 48 hours of receiving it. We’ll either replace the item or issue a refund depending on the issue.